Rob provides a fantastic, personal service!
Rob was a key man in planning our Pacific coast trip last year celebrating key birthdays. From the germ of the idea to the start of the trip was probably 2 years in the planning stage. At the time of my first conversation with Rob, we had the essence of the trip, which was to drive the Pacific Highway between LA & San Fransisco but little else. Rob came up with a couple of out-lines as an initial scoping exercise which we then took up, & used as the basis for our further planning. As a result, over the following 12 months, we probably had 4 or 5 adapted itineraries as we continued to refine the detail of our trip. During this time, Rob was always there, happy to tweak, consider alternatives but also tell us if he thought an idea either wouldn’t work or might cause problems. The high level of customer care continued to the point of departure & included a detailed review of the proramme with us a couple of weeks before departure. Even at that stage we were continuing to fine tune & nothing was too much trouble for Rob. Although we had no need to rely on this, I knew I would be able to contact him at any time should we encounter any problems.
The outcome was a fantastic trip taking in the Grand Canyon, LA, The Pacific Highway (in a Mustang - the only way to do it!), Yosemite National PArk, San Fransisco & New York, creating so many highlights & memories which we will treasure for ever.
Thanks for all your help & support Rob.